Returns policy

At Meli Axford, we want you to be completely satisfied with your purchase of our handcrafted oil paintings. We understand that sometimes a painting may not meet your expectations, and we are here to assist you with our hassle-free returns policy.

1. Eligibility for Returns:

  • You may initiate a return within 30 days of receiving your oil painting.

  • To be eligible for a return, the artwork must be in its original condition, including the frame (if applicable), and free from any damage or alterations.

2. How to Initiate a Return:

  • To begin the return process, please contact our customer support team at meli@figjamit.com.au and provide your order number and a brief reason for the return.

  • Our team will guide you through the return procedure and provide you with a return authorisation.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping. We recommend using a secure and trackable method to return the painting to ensure its safe arrival.

  • Please ensure that the artwork is securely packaged to prevent any damage during transit.

4. Inspection and Refund:

  • Once we receive the returned artwork and inspect it to ensure it meets the eligibility criteria, we will process your refund.

  • Refunds will be issued using the same payment method used for the original purchase.

  • Please allow up to 7 business days for the refund to be processed and reflected in your account.

5. Exchanges:

  • If you would like to exchange your painting for another artwork from our collection, please let us know during the return process, and we will assist you with the exchange.

6. Damaged or Defective Artwork:

  • In the rare event that your painting arrives damaged or defective, please contact us immediately. We will arrange for a return and replacement at no additional cost to you.

7. Custom Commissions:

  • Please note that custom commission paintings are non-refundable, as they are tailored specifically to your preferences.

Meli Axford is committed to delivering exceptional art, and we strive to make the returns process as straightforward as possible. If you have any questions or concerns about our returns policy or a specific return request, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to assist you in every way possible.